RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@oorbellefashion.com Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not USA, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@oorbellefashion.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on:- Sale items or gift cards. Personalized pieces that are cut to order. This includes any initial, name, date, or year product. Sale/Clearance items that show ‘compare at’ prices, and can be found on the SALE page. Discounts that show “final sale” at the time of purchase. This includes all discounts 30%+, student discounts, and BOGO offers. Unapproved returns (including used products) will be rejected and shipped back to the customer when possible. We’re not responsible for unauthorized returns that are lost or damaged in transit.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@oorbellefashion.com